Standard Booking Terms and Conditions La Crisalida Bienestar S.L. (La Crisalida Retreats)
Last updated: 13th April 2018
It is the customer’s responsibility to check the reservation and ensure that the particulars contained therein are correct.
The customer shall pay La Crisalida Retreats a non-refundable deposit in the sum of 10% (minimum €75) of the total amount due for each person named in the reservation.
If payment of either the deposit or the balance is not received by the due date La Crisalida Retreats reserves the right to cancel the reservation and retain the deposit.
Your booking and deposit fee will be confirmed by email. Receipt of full and final amount payable will also be confirmed by email.
In order to be accepted on a retreat we request that you complete and return a health questionnaire. This will be sent to you by email.
Your booking is not considered definite until we receive full payment for your entire stay from you.
Full payment is due 30 days before arrival date. We accept payments via Visa or Mastercard credit and debit cards.
We also accept payment by bank transfer to our account in Spain. We will email you our banking details on request. Unless otherwise agreed in writing, the price is the exact amount to be received by us. If you choose to pay by electronic transfer, please instruct your bank to charge all costs to you in order to avoid a shortfall in the amount that we receive. In the event of La Crisalida Retreats being charged a commission fee by the bank, this fee will be added to your account to be paid by you.
We also accept payments via PayPal, upon request. If you choose to pay via Paypal, merchant fees apply of 3.5%, per payment made, which we will add onto the amount due. The payment request will be sent to your PayPal email account.
Full payment received is taken as confirmation of agreement to the La Crisalida Retreats booking terms and conditions.
3. Cancellation by you, the customer
In the event of cancellation by the customer, regardless of the circumstances, the following refund fees, minus the deposit, apply. The deposit is non-refundable.
- Cancellation 30 days or less before due arrival date, 0% refund
- Cancellation more than 30 days before due arrival date, 100% refund, minus the deposit
4. Cancellation by La Crisalida Retreats
We reserve the right in any circumstances to cancel a retreat, in which case we will offer a full refund of all monies paid.
5. Amendments by you, the customer
If you wish to amend your booking, you can do so up to 7 nights before your arrival. Any changes or amendments to your booking for your visit will be subject to an administration fee of 50€ per booking. Each time you make a change to your booking, an amendment fee will be applied. If you amend the date of your retreat, it must be taken within 6 months of your original retreat.
Amendments include (but are not limited to): changing number of guests (reduction or addition), changing room type, changing the length of stay, changes to dates of arrival and/or departure and changing guest details. Please note, this is not an exhaustive list and there may be other amendments which incur a 50€ administration fee. The terms and pricing are recalculated at the advertised rate at the time of your amendment (not at the prices at the date of original booking).
6. Amendments by La Crisalida Retreats
Occasionally, changes may have to be made to the program (e.g., yoga teacher, class times or other arrangements), which we reserve the right to do at any time. If your accommodation has to be changed, we will do our utmost to provide accommodation of a similar rating or better. If a significant change becomes necessary, we will inform you as soon as reasonably possible if there is time before your arrival.
7. Group Bookings
Where a booking is made on behalf of several individuals the booking is conditional on the lead contact of the booking having authorisation from all the individuals named on the booking form to enter into this contract. A deposit in respect of every group member is required.
If a group is disruptive to other guests La Crisalida Retreats reserves the right to ask all or any individual members of the group to leave immediately with no refund.
8. Minimum age
The retreat has a minimum age of 18 years. On occasions we will accept young adults aged 16 years when accompanied by a parent or responsible guardian.
9. Travel Insurance
La Crisalida Retreats reserves the right to insist that you take out travel insurance at the time you book your retreat. Your travel insurance should cover the activity of this retreat as well as unexpected cancellation, sickness, losses and all the usual risks. You should bring the policy with you in case of an emergency.
If you book a shared apartment, as a solo traveller, unless otherwise agreed we will make sure that your room-mate is the same gender as you.
11. Your Travel Arrangements
All travel arrangements are your responsibility and at your own cost. We shall not be held liable for any consequences arising from delays or cancellations in any of the companies you may have made arrangements with, or for any irregularities in your documentation required for travel. This includes flights and travel within your home country.
12. Airport transfers from Alicante airport
Free airport transfers between Alicante airport and the retreat are included in the price of your retreat, for all stays of 3 nights or longer. If you wish to stay for 2 nights we can arrange a transfer at extra cost. This cost will be confirmed at the point of booking in your confirmation email.
Your flights must arrive and depart from Alicante airport between 9am and 8pm (April to October), and between 9am and 7pm (November to March) – please check with La Crisalida for exact dates.
You must notify us of your flight details at least 48 hours before your flight arrives or departs so that we can book your transfer.
We use an external company for this transfer. Standard shuttle service transfers are between La Crisalida Retreats and Alicante airport only. The external company is responsible for arranging collection time from the airport and the retreat. Please be aware that your transfer to or from the airport can be grouped with non-retreat travellers and your transfer will typically be grouped with other flights arriving or departing within 1 hour of each other. Please therefore expect a wait of up to 90 minutes at the airport and a pick-up time at the retreat (for airport transfers) of up to 5 hours prior to flight time. Very occasionally you may be asked to swap transport vehicles during your journey to or from the retreat.
Any amendments to your transfer must be made more than 48 hours before flight time. Any amendments made from the time we book the transfer till 24 hours before arrival are subject to a 5€ administrative fee. These amendments will include but are not limited to: change of flight time, change of flight number, change of flight date, change of guest details. If you need to change your transfer with 24 hours or less notice, this counts as a cancellation of your original transfer booking. There will be an administrative fee of 20€ to cover the charge made by the transfer company, the new transfer and staff time. When making a change within 24 hours of the transfer, there will be no guarantee of an available transfer and therefore you may be asked to make your own way to the retreat (or airport) at your own cost.
If you choose to make your own way to the retreat there will be no money discounted for not using the transfer.
We reserve the right to ask you to make your own way to the retreat. On the rare occasion when we make this request, La Crisalida Retreats will credit you with the reasonable transportation cost.
13. Your Health
We recommend you consider consulting a doctor to check that you are sufficiently fit and healthy to undertake the classes and other physical activities that take place at the retreat.
Please be sure to advise us of any health conditions before you book. We reserve the right to decline your application to stay at La Crisalida. If your health conditions are clearly inconsistent with that confirmed by you in the health questionnaire we reserve the right to cancel your booking and your payment is forfeit.
Whilst all measures are taken to ensure a high standard of health and safety, we shall not be responsible for any injuries caused by uneven terrain or our activities inside or outside the retreat.
Our retreats may not be appropriate if any of the following apply:
- you are currently being treated for a life threatening illness (e.g. cancer), or are receiving chemotherapy or radiotherapy
- you have severe heart problems
- you are pregnant or breast feeding
- you have addictions (past or present) to alcohol, drugs or other similar substances
If any of these conditions apply to you at or after the time of booking your retreat, we reserve the right to request written confirmation from your registered health practitioner before attending that you are well enough to participate in the retreat. We also reserve the right to ask you to cease participation in any class if we feel this is appropriate for health reasons.
We reserve the right to ask you to leave the retreat if we have reasonable grounds to believe that you are abusing substances or are mentally unstable, with no refund.
In any event we reserve the right to insist you seek appropriate professional or medical help during your time at La Crisalida at your cost.
If you experience any injury or discomfort during any activity during the retreat, then you must stop immediately and consult a member of the La Crisalida team.
14. Treatments and holistic therapies and your health
In order to plan a treatment session that is safe and effective, the therapist will need some general information about your medical history. Reception will supply a questionnaire for you to complete before your session is booked. Some treatments (at extra cost) offered on our website may not be available during your time at the retreat. Some treatments may be limited for people with certain medical conditions, please ask reception for more information.
15. Dietary change
La Crisalida Retreats serves plant-based food, with no alcohol, caffeine, processed sugars or added salt. This can be a change in diet for many people. Sometimes this dietary change can lead to symptoms including (but not limited to), headaches, nausea and sickness. We recommend that people cut down or exclude these items 3-7 days before coming to the retreat: tea, coffee, alcohol, sweets and products containing sugar, tobacco, salt. We also strongly recommend that you increase the amount of water that you drink. If you are concerned about the possible effect a diet change may have, we recommend that you speak to your health care professional in advance of attending the retreat.
La Crisalida Retreats is a non-smoking retreat. You should not smoke in your apartment, in the communal areas (e.g. around the pool) or on the retreat premises. If you do smoke in your apartment, or in a communal area, La Crisalida reserves the right to add a 100€ cleaning charge to your bill, to cover the additional costs of deep cleaning to remove the smell and signs of smoking.
17. Left property
We request that you take care to check your room before you leave. If you leave something behind, please let us know as soon as you realise. There is a minimum charge of 15€ to return left property to you. If you wish us to return the item(s) to you using recorded delivery or tracking, there may be an additional cost, depending upon the item and the charge made by the post office. La Crisalida Retreats is not liable or responsible for any items left at the retreat. We can advise you of this at the time. Unclaimed items will be donated to a local charity shop or discarded after three months.
18. Our liability to you
We accept responsibility for ensuring that the retreats are supplied as described and that the services we are contractually obliged to provide are to a reasonable standard.
We do not accept any liability for cancellations, delays or changes caused by war, threat of war, terrorist actions or threats, closure of airports, civil strife, industrial action, natural disaster, technical problems to transport, staff cancellations, unforeseen changes in your personal circumstances or other events beyond our control.
We are not liable for any injuries you may incur. Activities at the retreat are undertaken at your own risk. We are not liable for any medical or psychiatric conditions which may develop during or subsequent to the retreat. We are not liable for loss of, or damage to, your personal property.
If you have a problem during your retreat, please inform the retreat duty manager immediately and he/she will endeavour to put things right - La Crisalida Retreats cannot deal effectively with complaints made after guests have left.
Please note that we cannot guarantee the proportion of male/female guests in any group, and we cannot be responsible for the individual behaviour of any group member or other guest sharing your accommodation.
** Returning Guest Discount Terms and Conditions
The following are the terms and conditions that apply for the returning guest discount.
- Offer not applicable to extensions of current stay
- You must tell us that you are a returning guest at the time of booking
- Bookings must be made directly with La Crisalida Retreats – discount does not apply to bookings made via Booking.com, BookYoga Retreats or any other website or agency
- Minimum of 3 night stay required
- 5% returning guest discount also applies to all friends or family, who come to La Crisalida Retreats with you, if the booking for your friend(s)/family is made at the same time as your booking and for the same dates
- Retreat closed for some dates in December (reopens 28th December)
- Returning guest discount is valid for bookings made from 25th August 2015, until further notice. Offer can be withdrawn at any time