Frequently asked questions

General questions

• Q: What is the minimum and maximum age?

  A: The minimum age is 18 years to attend one of our retreats. We may consider mature teenagers with parent(s) – please speak to us about this. There is no maximum age.

• Q: Do you have WiFi?

  A: Yes, wifi is available in all of the communal areas and your room. We do however, encourage you to switch off from your phone, laptop etc – this is a retreat, so take some time away from these devices to enable yourself to fully relax.

• Q: How long can I stay for?

  A: You can stay for as long as you want. Here at La Crisalida we are flexible, so you can arrive on any day of the week and depart on any day (subject to availability). The minimum stay is three nights, there is no maximum. Please contact us here to discuss.

• Q: When and how do I pay?

  A: To secure your booking you need to pay a 10% deposit. The balance will become due 30 days before your arrival at the retreat. We accept visa and mastercard, plus all major debit cards. Payments can also be made via direct bank transfer or via paypal (extra charge for paypal) – we can provide these details when you secure your booking. Payments are in Euros, although arrangements can be made to make payments in your local currency (e.g. pounds sterling, US dollars etc) if you prefer. Please click here for our booking terms and conditions.

• Q: I am part of a group – how do I book?

  A: We can cater for groups – please contact us to discuss in more detail. You can all pay individually or as a group. To make sure we know you are part of a group, let us know the name(s) of the people you are coming with.

• Q: What do I need to bring with me?

  A: You will need a selection of clothes, including exercise gear (something you can move freely in – shorts, jogging pants, tops). Summer is hot! Remember your swim wear, shorts and t-shirts for wandering around in and clothing for the evenings (we suggest you include a cardigan or jumper even in early/late summer).

  If you are coming early or late in the year, you will need warmer clothes (jumper/sweatshirts, jackets, long trousers) – the temperature can dip quite low in the winter, particularly early morning or at night.

  A good pair of trainers, plus socks, for walking are needed (or walking shoes), bring something comfortable. Also, bring footwear to wear around the pool and perhaps a pair for the evening.

  Other items to consider include: water bottle, sunglasses, something to read, a journal/diary (something to write in), sun-cream and sunhat, beach towel, toiletries and a carry bag (for going to the beach!). Towards the start of the year or end of the year you might also need a light raincoat – although it doesn´t rain very often, it can sometimes arrive!

  Remember to bring a sufficient supply of any medications that you are on – please inform us in advance about your medication. All of the rooms have small fridges for your use.

  You do not need to bring any activity equipment with you– all exercise equipment such as yoga mats will be provided. Bath towels are provided and all rooms are equipped with a hairdryer, an iron and an ironing board.

• Q: I have high blood pressure / am diabetic / am on medication. How will this affect my stay?

  A: We welcome everyone at La Crisalida Retreats. If you have any doubts about whether your health is up to a visit to the retreat, please check with your medical practitioner / clinician / doctor before booking – we are happy to speak to them.

  Please let us know if you have any health challenges (including physical limitations) at the time of booking your retreat, including any medication that you may be taking. Any information that you supply to us is treated in strict confidence and read on a need to know basis. One of the reasons for providing this information is so that exercises, e.g. yoga, can be amended so that it is appropriate for you. When you arrive, you can also chat to one of our mentors, if you have any questions. We also recommend that you let the instructor for each activity know anything relevant, at the start of a class.

• Q: What can I do to prepare for my visit?

  A: We recommend that you cut down on caffeine, chocolate, sugar, tobacco and alcohol in the week or two before you come, as this will smooth the detox process and you will be less likely to experience some of the symptoms that can occur during detox (such as headaches). We also suggest you increase your fluid intake significantly in the days running up to your retreat – drink lots of water! This helps to ensure you are fully hydrated when you arrive, to help you feel at your best. We will give you a welcome tour when you arrive at the retreat to help you settle in with ease and familiarise yourself with our activities, accommodation and facilities. We also have a welcome chat every day to explain things in more detail and to give you the opportunity to ask one of our health and wellbeing mentors any questions.

• Q: How do I get to the retreat?

  A: We offer free transfers between Alicante airport and the retreat OR Alicante train station and the retreat only on the day of arrival and departure. Our transfer company will collect you from the airport and drop you back for your return flight. Please notify us at least 72 hours in advance of your flight or train details. This service is included in the price of your holiday (minimum stay of 3 nights applies). If you would prefer to hire a car and drive, please let us know and we can suggest some reliable car hire companies. For more information, with printable airport transfer instructions and driving directions, please see the location and getting here page.

• Q: What beauty treatments are available and how do I book?

  A: We have a wide range of beauty treatments and holistic therapies available, click here for more information. You can book these during your stay by speaking to one of the reception team. You can also arrange a session in advance if you contact us.

• Q: Do I need to take out travel insurance?

  A: Yes, you must take out your own travel insurance policy before travelling. Please make sure the policy will cover you for the activities on offer at retreat, medical cover, as well as for any delays or problems with flights/trains or if any unforeseen personal emergencies give rise to the need for a late cancellation.

• Q: Can I smoke at your retreat, including e-cigarettes?

  A: The rooms and grounds at La Crisalida are no smoking – this also applies to the use of electronic cigarettes. If you still wish to smoke, please do so outside of your room and the grounds. As we focus on health, we would encourage you to quit – if you wish to receive support in stopping smoking for the time you are visiting, please let us know.